Refund policy

RETURN & REFUND POLICY

Thank you for shopping with Le Doux Papillon.

Due to the nature of our products and for hygiene reasons, all sales are final. We do not accept returns, exchanges, refunds, or cancellations for change of mind, incorrect selections, sizing issues, shipping delays, or personal preference.

Please review all product descriptions, measurements, materials, and photos carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, or incorrect, you must contact us within 72 hours of delivery at info@ledouxpapillon.ca and provide:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

Claims submitted after 72 hours of confirmed delivery may not be eligible for review.

If we determine that the item has a manufacturing defect or that an error occurred on our part, we may, at our discretion, replace the item, issue store credit, or provide a refund.

WHAT IS NOT CONSIDERED A DEFECT

The following are not considered manufacturing defects and are not eligible for replacement, store credit, or refund:

• Normal wear and tear
• Damage caused by misuse, accidents, or improper care
• Scratches, dents, tarnishing, or damage occurring after delivery
• Exposure to water, moisture, perfumes, cosmetics, cleaning products, or chemicals
• Improper storage or handling
• Minor variations in color, texture, or appearance due to photography, screen settings, or handmade characteristics
• Sizing issues where measurements were provided in the product listing

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged under any circumstances:

• Jewelry
• Earrings and pierced jewelry
• Personal accessories
• Personalized or custom-made items
• Sale or clearance items
• Gift cards

LOST OR STOLEN PACKAGES

Once an order has been marked as delivered by the shipping carrier, Le Doux Papillon is not responsible for lost, stolen, misplaced, or delayed packages. Customers are responsible for providing accurate shipping information and a secure delivery location.

If a package is lost in transit before being marked as delivered, please contact us and we will work with the shipping carrier to investigate the issue.

CHARGEBACKS & DISPUTES

We encourage customers to contact us before initiating a dispute or chargeback so we have an opportunity to resolve the issue. Accounts associated with fraudulent, abusive, or bad-faith chargebacks may be restricted from future purchases.

LIMITATION OF LIABILITY

Le Doux Papillon's liability is limited to the purchase price of the item purchased. We are not responsible for indirect, incidental, special, or consequential damages arising from the use or inability to use our products.

CONTACT US

If you have any questions regarding your order or this policy, please contact us at:

Email: info@ledouxpapillon.ca

We are committed to providing quality products and excellent customer service and will work with you to resolve legitimate issues promptly and fairly.